FAQs

How do you provide a COVID safe environment?

We care about your health & safety. We are committed to monitoring and abiding by current Government recommendations, Public Health Orders, and restrictions as they apply to our clients, staff, and experiences.

If you have any questions regarding COVID safety with Luxe Attaché, please do not hesitate to contact us at enquiries@luxeattache.com.au.

What is your Cancellation Policy?

As we are offering the services of third parties for many experiences, including caterers, the cancellation policies and terms & conditions will be in line with the policies of those service providers. We will endeavour to maintain as much flexibility for our clients as possible, however, we recommend you review all terms & conditions prior to booking.

What is the expiry date of gift certificates?

Gift certificates will be valid for a period of 3 years from the issue date.

Do I pay in full or can I pay a deposit?

Some experiences or catering will require payment in full if booked less than one (1) week prior. Otherwise, a 25% deposit is required at the time of confirmation for the booking. We will require payment in full before any experience or catering can proceed. Payment can be made by EFT bank transfer or by Paypal if you wish to pay by credit card.

What suburbs do you cater in?

We cater all over Sydney and beyond. Please note for functions located outside of the Sydney CBD area will incur staff travel allowances. Please contact our team at enquiries@luxeattache.com.au to obtain a quote for a more accurate costing.

How much notice do you need to create a picnic?

We need two days’ notice. And, like any great restaurant, we do get fully booked especially on weekends, so the more notice you can give the better! If you’re booking a weekend picnic, you need to place your order before 5pm on a Thursday.

Further questions?

Any further questions will be happily addressed by our Luxe Attaché team

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